Returns & Exchanges

RETURNS AND EXCHANGES

Here at SexySexyLingerie we want you to be happy with your purchase therefore we are pleased to offer a 100% guarantee that if you are dissatisfied in any way with the products you have ordered, we will exchange them or provide a refund. The goods should be returned unworn, all labels intact and all garments should be in a proper re sellable condition* and are required to be returned within 14 days of receipt.

*Please note due to hygiene reasons we are unable to offer a refund or exchange on the following products: 

All stockings, Hold Ups and Socks 
Bodystockings
Knickers
Thongs
G-strings
Nipple pasties

(This does not affect the return of corsets or sets that include knickers or stockings which should be returned in full)

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  • Please fill in the returns form on the back of your sales invoice and ensure this is included within your package.

  • If you have lost your sales invoice please print off and fill in our a returns form, to be included within your package

  • Package up the products to be returned carefully and place in a suitable padded envelope. If you still have the original packaging that would be ideal. 

  • Send your return goods to the returns address provided below, we recommend you send returns by registered post and retain proof of posting, as we cannot be held responsible for goods lost in transit

  • Once we receive your returned goods in an acceptable condition a refund or replacement will be processed (Please allow up to 21 working days for us to receive your returns and process your refund or exchange) 

  • Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you want us to.


Returns Form


To access the returns form, click on the below and follow the instructions at the top of the note. Don't forget to include this with your parcel when you return your goods!

Download Free Returns Form

Returns Address
Creative Industries UK LLP
Victoria Works
Victoria Passage
Wolverhampton
WV1 4LG

For any additional information email returns@sexysexylingerie.co.uk or call us on 0845 519 0416 (lines open Monday – Friday 9.30am – 4.30pm).